FAQ

 WHAT ARE THE DELIVERY METHODS?

Either we deliver your product(s) to you or you can self–collect at our retail store, located at Block 239 Yishun Ring Road #01-1166 Singapore 760239. The flat rate of $9.90 for delivery fee would be waived if you spend $250 and above.

DO YOU ADOPT CASH ON DELIVERY AS A PAYMENT MODE?

Yes we do. For orders that exceed $1,000, we only accept cash on delivery. This is to ensure financial safety. The regular flat rate of $9.90 would still be charged if you opt for a delivery, however that delivery fee would be slashed should you opt for the self–collection method at our showroom or spend over $250.

CAN I EXCHANGE THE PRODUCT?

Exchanges can only be done within 2 days after date of delivery. Any feedback or defects found on products should be emailed to ask@worldwinevault.com for exchange arrangement.

HOW MUCH ARE THE DELIVERY FEES?

Delivery fees within Singapore is at a flat rate of S$9.90. For orders above $250, delivery within Singapore is free.

DO YOU DELIVER OVERSEAS?

No. Currently, we only fulfill delivery orders to Singapore addresses.

HOW LONG DO YOU TAKE TO DELIVER?

You can expect your product(s) to arrive in one working day, after the order is confirmed. This is only applicable when you opt for the delivery method, if not self–collection would be expected.

DO I HAVE TO SELF–COLLECT IF I REFUSE DELIVERY?

Yes, self–collection is available at our retail store, located at 239 Yishun Ring Road #01-1166 Singapore 760239

ARE BACKORDERS AVAILABLE FOR OUT OF STOCK PRODUCTS?

Yes, they are. You will be notified as well.

I CAN’T FIND THE PRODUCT I’M LOOKING FOR. WHAT SHOULD I DO?

You can use the search box that is available at the right hand side of the web or go into the specific categories and use the filters to narrow down your desired product. If you can't find it, most likely, we do not carry the product(s) you desire. Not to worry, drop us an email at ask@worldwinevault.com or call us at (+65) 6659 6368 and we might be able to arrange an order for your product.

HOW DO I BUY ONLINE?

Simply go to the product and add to cart before proceeding to check out.

 WHERE ARE YOU LOCATED?

 We are based in Singapore. Specifically, Block 239 Yishun Ring Road #01-1166 Singapore 760239